Child Care Services Client Services Specialist Waco, TX

Child Care Services Client Services Specialist

Full Time • Waco, TX

Position:    Client Services Specialist

      

General Responsibilities:

It is the responsibility of all EOAC employees to support EOAC’s mission and goals, to respect the confidentiality of all who come to us for information or assistance, and to personally maintain the dignity and integrity of one who is placed in a position of public trust.  We all bear the responsibility of improving the organization, communicating openly and empowering each other to excel at our work and maintain confidentiality of client/agency information as required by State and Federal laws, appropriate regulations, and professional practice standards.

 

Minimum Qualifications:

  • Bachelor’s Degree from accredited four-year college or university with major work in social work, child development, early childhood education, psychology, educational psychology, elementary education, or home economics with emphasis in child development.
  • One year of full-time case work in a state or federal agency or other social service agency which includes managing a daily case load;

OR

  • An Associate Degree from an accredited community college with two years of full-time case work experience in a federal agency, or non-profit social service agency which includes managing a daily case load.

OR

  • Graduation from an accredited high school, plus four years of full-time case work experience in a state or federal agency, or non-profit social service agency which includes managing a daily case load.
  • Applicants must have excellent computer skills, and the ability to operate standard office equipment. All applicants must be able to work in a high pressure environment which includes weekly deadlines and have the ability to quickly become proficient in CCS program software which includes Workflow 2 and The Workforce Information System of Texas (TWIST).
  • Must have the ability to maintain parent confidentiality.
  • Must pass a Criminal History check and have a valid driver's license. 

Specific Responsibilities:

  1. Follow eligibility guidelines and program policies and procedures
  2. Explain program policies to parents
  3. Assess the needs of the parents and children
  4. Determine, document, and verify the eligibility of the parents
  5. Work with CPS and Workforce Programs
  6. Possible weekly travel to Hill County on Tuesday afternoons
  7. Maintain good working relationships with parents, providers, and co-workers
  8. Ability to work with income eligible parents
  9. Assess parent share of cost as required including cost for parent if a provider charges the difference between CCS max rate and provider’s published rate
  10. Resource and referral to child care including:
  11. Providing Parents with information helping them make an informed choice of child care provider
  12. Referring parents to child care provider of their choice
  13. Terminate parents’ eligibility for child care services as required
  14. Make changes to case when parent calls in changes, and document in Workflow 2
  15. Ability to explain relative care procedure to parents
  16. Maintain the tracking system for termination of child care
  17. Use Workflow 2 program to alert staff/providers 15-30 days before termination of day care to contact case worker and determine the intent of parent with regards to employment status
  18. Attend workshops/conferences as related to his/her particular job duties - travel as needed
  19. Other duties as assigned

Immediate Supervisor: Client Services Manager

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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  • Intellectual disability (previously called mental retardation)

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Perks and Benefits

To serve people in need with compassion and dignity, to help those who can to achieve economic independence, and to ease the pain of poverty barriers.

Health, Dental, Vision, and Optional Life Insurance
403b Retirement Planning