Head Start/Early Head Start Receptionist/Office Clerk Waco, TX

Head Start/Early Head Start Receptionist/Office Clerk

Full Time • Waco, TX

Job Status:  Grade 5, Step depending on experience and qualifications

Classification:  Non-Exempt

Supervisor:  Program Director

Date of Last Review/Revision:  10/15/2018

The individual selected for the position must be able to perform the essential functions of the position either with or without a reasonable accommodation.

General Responsibilities:

It is the responsibility of all EOAC employees to support EOAC’s mission and goals, to respect the confidentiality of all who come to us for information or assistance, and to personally maintain the dignity and integrity of one who is placed in a position of public trust.  We all bear the responsibility of improving the organization, communicating openly and empowering each other to excel at our work. 

Essential Functions:

  1. Maintain confidentiality of client/agency information as required by State and Federal laws, appropriate regulations, and professional practice.
  2. Ability to communicate effectively in written and/or verbal form to individuals and groups.
  3. Must consistently demonstrate and communicate EOAC’s Mission and Vision.
  4. Answer high volume of phone calls daily; answers inquiries and/or directs to appropriate staff person.
  5. Respond to customer’s questions, complaints and concerns in person and by phone, often from customers who are confused or upset about not being able to receive desired service; Resourcefulness in crisis situations and sensitivity to clients in vulnerable circumstances; ability to work with verbally aggressive customers.
  6. Prepares the lobby every day for customers, ensuring applications, forms and other paperwork are ready and available; Directs high volume of customer traffic in the lobby.
  7. Schedules customer appointments as necessary.
  8. Must consistently demonstrate excellent customer service with a compassionate attitude towards all clients.

 
Competencies:

  1. Must have good organizational skills and proven ability to work within timelines to meet demands.
  2. Ability to work independently with flexibility within a team environment; ability and willingness to work as a team member to support EOAC’s mission and goals.
  3. Performs typing and clerical functions as assigned.


Work Environment

  1. This job operates in a professional office environment with ambient lighting, and climate control.
  2. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  1. While performing the duties of this job, the employee is regularly required to talk or hear.
  2. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms, some filing is required: open filing cabinets and bending or standing on a stool as necessary.
  3. Lift and carry up to 40 pounds.


Minimum Qualifications:

  1. Have a minimum of a High School diploma or GED
  2. Must be able to pass Criminal History check.
  3. Must have intermediate skills in Microsoft Office: Word, Excel and Outlook.
  4. Must pass all pre-employment contingencies including post-offer pre-employment physical, and alcohol and drug screen.

Travel:

No travel is expected for this position.


Preferred Qualifications:

  1. Bilingual preferred (Spanish).
  2. Experience with multi-line phone system.


Other Duties:

  1. Perform all other duties as deemed necessary by the Program Director or Executive Director.


Work Schedule:

This is a full-time position. Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. with an hour for lunch. Some overtime required. 

 

*This form reflects the general details considered necessary to describe the essential function of the job identified and shall not be considered as a detailed description of all the work requirements that may be inherent to the job.

Failure to comply with Personnel policies, job responsibilities, and functions, safety policies, can result in disciplinary actions up to and including termination.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee understands that employment will not being until the employee receives clearance-to-hire from the Executive Director or their designee.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020


Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilitiesi. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.


How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.


Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Perks and Benefits

To serve people in need with compassion and dignity, to help those who can to achieve economic independence, and to ease the pain of poverty barriers.

Health, Dental, Vision, and Optional Life Insurance
403b Retirement Planning