Director of Operations
Full Time • Waco
Responsive recruiter
Benefits:
- 403(b)
- Paid time off
Pay Grade: Grade 17, Step depending on experience and qualifications
Schedule: Monday through Friday, 8:00 am to 5:00 pm, 12 Month Employee
Job Summary:
The Director of Operations, reporting directly to the Executive Director, plays a pivotal role in ensuring EOAC's operational excellence and programmatic success. This position encompasses oversight of EOAC's facilities, maintenance, IT, and safety and security, ensuring seamless functionality and efficiency across these critical areas.
As a key member of the leadership team, the Director of Operations will foster collaboration across departments to ensure alignment with EOAC's strategic direction. This role requires an individual with a deep understanding of both organizational and programmatic operations, enabling them to provide leadership and operational support that enhances the overall performance and success of the agency. The Director of Operations plays an essential role in implementing innovative solutions, optimizing internal processes, and ensuring that both administrative and programmatic operations are efficiently managed to meet the evolving needs of the Waco, Texas, community.
Job Duties:
Facilities and Maintenance:
- Oversee the maintenance and operation of all EOAC facilities, ensuring they meet safety, regulatory, and operational standards across programs.
- Develop and implement facilities management policies and protocols to ensure optimal functionality in support of EOAC's organizational needs.
- Provide leadership to maintenance and facilities staff, coordinating their efforts across multiple programs to support successful operations.
- Manage relationships with vendors and contractors for maintenance services, ensuring cost-effective and timely service delivery.
General Operations and Cross-Functional Collaboration:
- Work collaboratively with other members of the leadership team to align operational strategies with programmatic goals and organizational priorities.
- Facilitate positive communication and relationships with various stakeholders to ensure operations support organizational success.
- Lead and support the overall operational health of the organization, proactively identifying opportunities to improve efficiency and effectiveness.
- Ensure that operational processes are aligned with programmatic needs and support the delivery of services in a way that maximizes impact on the community.
- Participate in Board of Directors meetings and committees as needed.
- Conduct research, review, evaluate, and analyze financial data, quotes, bids, proposals, and other administrative reports.
- Prepare summaries, narrative analyses, and recommendations to improve operational performance.
Safety and Security:
- Oversee safety and security measures across all EOAC facilities and programs, ensuring both employee and client safety.
- Develop and implement safety protocols and emergency response plans tailored to the needs of EOAC's programs and services.
IT Management:
- Manage IT infrastructure, ensuring it meets organizational and programmatic needs.
- Oversee IT contractors and ensure data security and compliance with relevant regulations.
- Ensure that technology solutions support program operations and facilitate seamless service delivery.
Leadership and Human Resources:
- Recruit, hire, and train competent facilities and maintenance personnel, and design department workflows.
- Review and evaluate the performance and accuracy of facilities and maintenance personnel, making necessary adjustments including counseling, discipline, or termination.
- Approve employee timesheets and time off requests, manage call-ins, and serve as the first point of contact for facilities staff.
- Manage day-to-day operations to ensure smooth and efficient workflow.
- Provide leadership and coaching to direct reports, including facilities and maintenance staff, ensuring alignment with organizational objectives.
- Oversee the professional development of employees within areas of functional oversight, promoting skill growth that enhances operational efficiency.
Organizational Culture and Team Collaboration:
- Foster a spirit of teamwork and unity among department members and across the leadership team, ensuring that operations support organizational excellence.
- Collaborate with other leaders to create a workplace culture consistent with EOAC’s mission, vision, guiding principles, and values.
- Consciously create an environment that emphasizes diversity, supportiveness, effective collaboration, and shared accountability for outcomes.
- Collaborate effectively with team members and stakeholders to support the successful planning, execution, and reporting of grants.
- Ability to travel routinely locally to EOAC locations and to community meetings, and periodically overnight for training or industry events.
Additional Duties:
- Lead or assist in community events as needed, ensuring that operational logistics support successful event execution.
- Attend meetings, travel to conferences, or attend trainings on behalf of EOAC or the position.
- Perform other duties as assigned to support both operational and programmatic success.
Knowledge and Skills:
- Strong strategic thinking and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to foster cross-functional collaboration.
- Highly organized with strong attention to detail and the ability to manage complex operations.
- Proficient in Microsoft Office Suite and other relevant software.
- Knowledge of facilities management and maintenance protocols, safety and security measures, and IT management and data security.
- Understanding of budgeting and financial planning processes, particularly in relation to supporting program outcomes.
- Ability to lead, coach, and develop staff across functions and programs.
- Strong ethical standards and commitment to EOAC’s mission.
- Familiarity with local, state, and national regulations and standards.
- Ability to thrive in a fast-paced work environment, effectively prioritize tasks, and consistently meet deadlines.
Qualifications:
- Bachelor’s degree in Business Administration, Public Administration, Facilities Management, Safety Management, IT Management, or other related field or equivalent skills and experience. Master’s degree preferred.
- Minimum of 5-7 years of experience in a leadership role within facilities management, maintenance, IT management, or related field.
- Experience in managing a team, including recruitment, training, and performance management.
- Proven ability to manage budgets and financial planning, with a focus on optimizing both operational and programmatic outcomes.
- Familiarity with local regulations, resources, and stakeholders in Waco, Texas, is preferred.
Personal Qualities:
- A collaborative leader who values teamwork and unity.
- Demonstrates integrity with a strong sense of responsibility for the organization's operational health and programmatic success.
- High ethical standards, ensuring confidentiality in the management of agency data, employee information, and other sensitive materials.
- Adaptable and resilient, capable of managing transitions and growth while supporting the needs of EOAC's programs.
- Motivated by the mission of EOAC to improve economic opportunities and advance community development.
Immediate Supervisor: EOAC Executive Director
Compensation: $73,324.48 - $106,134.50 per year
Economic Opportunities Advancement Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Economic Opportunities Advancement Corporation, we are committed to fostering a workplace that values individual talent, professional excellence, and opportunity for all. We recognize that a variety of skills and experiences contribute to success in this role. If you believe your abilities align with the responsibilities of this position and our mission, we encourage you to apply. We are dedicated to investing in the growth of our employees and welcome applicants who are eager to contribute to our work serving the community.
I hereby affirm that all information provided in this application is true and accurate to the best of my knowledge, and understand that any deliberate falsification, misrepresentations, or omissions of fact may be grounds for rejection of my application or dismissal from subsequent employment.
I authorize the references listed on the previous page to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release all such parties from liability for any damage that may result from furnishing same to you.
I understand as part of the hiring process, EOAC may obtain criminal history record information on individuals it intends to employ, as required by applicable federal, state, and local laws. This includes compliance with the Fair Credit Reporting Act (FCRA) (15 U.S.C. § 1681 et seq.), and Texas Labor Code Chapter 411 (governing access to criminal history records from the Texas Department of Public Safety). By applying for this position, I consent to a background check, which may include criminal history information, as part of the employment process. EOAC does not discriminate against applicants based on criminal history unless such information is directly related to the job, as permitted by law.
The Economic Opportunities Advancement Corporation is a private non-profit organization, chartered by the State of Texas on April 25, 1966. The purpose for which the agency was created is to implement and carry out the provisions of the Economic Opportunity Act of 1964. This act recognizes that the United States can achieve its economic and social potential as a nation only if every individual has the opportunity to contribute to the full elimination of poverty in McLennan, Bosque, Freestone, Limestone, Hill, Falls, Johnson, Ellis, and Navarro Counties. This is done by opening to everyone the opportunity to work, live in decency and dignity; and to strengthen, supplement and coordinate other efforts in the nine counties.
Currently EOAC administers three major services that include: Community Programming, Weatherization, and Head Start/Early Head Start.
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Health & Dental Insurance
For Full-time employees. Health insurance through BCBS of TX.
Employer Paid $50,000 Employee Life Insurance Policy
For Full-time employees, provided through MetLife
Vision Insurance
Davis Vision
403b Retirement Planning with Employer Contribution
3% Employer Contribution After 1 year of service
Tuition Assistance/Employee Scholarship
Optional Life, Cancer, Critical Illness, and Accident Insurance
For Full-time employees, provided through Guardian
Employer Paid Short-Term Disability Insurance
For Full-time employees, provided through Guardian
Generous Leave Policies